Terms of cooperation

When we start working with a new customer, we follow a certain scheme that, over the years, has proven the most effective with regards to organization and the most convenient both to our customers and to us.

If the customer does not have a ready packaging design, we prepare one in accordance with the customer’s requirements, guidelines, and needs, and in conformance to the technological feasibility of production of a given packaging.

If the customer does have a design, we receive it for the purpose of price calculation by email (in the pdf format) or on another data carrier. In the case of film or box packaging, a prototype is prepared.

After the customer accepts the price and the production proposal, we go to the order fulfillment phase, which usually takes 14-21 days.

In the case of customers who regularly place orders for specific production, we maintain a quantity of packaging in stock and deliver it as required. This reduces the delivery time to a minimum and optimizes our production organization.

If the customer has ordered comprehensive services (print, production of molds, packing and customization of products), the deadlines and the principles of cooperation are agreed individually depending on the quantity of the product and the complexity of the task.

Our prints are made based on a digital proof or the customer’s approval given "at the machine.” These forms of approval guarantee conformance of colors in the printed material with the submitted design. Thermoformed and box packaging is made based on prototypes prepared at earlier stages and approved by the customer.

The accessories prepared for and used in production becomes the property of the customer (unless agreed otherwise).

Our motto is; Reliability of our services in every sense of this word: quality, deadline, and price.We strive to give our customers a sense of comfort in their cooperation with us.This is why we work on adjusting the terms of our cooperation so as to make them the most convenient for our customers and, at the same time, practically achievable.